Shipping/Returns

Shipping & Returns

Thank you for shopping with us here at Brewed Hair Care. We process and assemble orders daily Monday through Friday except for preorders. Typically, all processed and assembled orders are shipped as they come in.

Brewed Hair Care does not guarantee the validity or success of any discount codes outside of the coupon codes provided directly from Brewed Hair Care.

Shipping Options (Domestic Orders)

We offer various delivery options. The cost of shipping will vary depending on the overall weight of each order. 

**Due to the Covid-19 impact, orders may be delayed by a selected delivery carrier. We will communicate with you if we are alerted of any delays**

Order Processing Time

Please allow up to 3 business days for us to process your order. All orders processed after 3pm EST will be sent out for next business day orders. (Business days include Monday through Friday and exclude holidays and weekends. Orders processed on Friday after 3pm EST will continue processing on the following business day.)

Preorder Processing Time

Please allow up to 2 weeks from the date your order was placed for confirmation of order shipments. Your order will be delivered based on your original shipping rate selected.

Shipping Options (International Orders)

We offer international shipping options. Additional carrier options are available on our website during the checkout process.

Canadian Customs Regulations

Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g., excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer’s behalf.

International Customs Regulations

The purchaser is responsible to pay any applicable taxes or duties that may apply. We do not calculate or collect taxes or duties from you. It is the purchaser’s responsibility to check country and local regulations and policies of the receiving country and abide by those. It is the responsibility of the purchaser to be sure the Customs Department permits the shipment of our products to your country and what the duties or tariffs may be upon delivery. We will not provide a refund on the shipping of the package if it is refused by customs or by yourself, due to regulations and taxes or duties. If the package is seized by customs for any reason and the package is not returned to us, we can not issue a refund.

 

Incorrect Shipping Information
If a package is returned to Brewed Hair Care LLC due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery the customer will be responsible for the return shipping cost as well as the redelivery cost. Brewed Hair Care LLC is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer, no refunds will be provided if any parts of the address are incorrect. 

 

No refunds, replacements or credits will be issued for orders confirmed to have been delivered to the address provided in an order.
Lost or Stolen Packages
Brewed Hair Care LLC is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, Brewed Hair Care LLC will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
It is up to the customer to provide an accurate address when entering their shipping information. Please contact the carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation.

 

Damaged or Missing Products
It is possible for items to shift in transit, as well as for wear and tear to appear on the package due to handling by the carrier. Please inspect your package as soon as it arrives at its destination. If any item is damaged upon arrival, please email us at info@brewedhaircare.com with photos of the damages and necessary information to support your claim and we will be happy to assist you.

Brewed Hair Care reserves 30 days to reship any reported missing or damaged items from the initial shipment date.

All damaged claims must be submitted within 14 days, along with photo evidence (highly suggested) in to ensure proper resolution.

Items Not in Stock

We strive to have all of our products available for immediate shipment. Some products may become back order items. We will take all necessary steps to advise you in a prompt manner if this situation occurs. If it is possible to ship a portion of your order, we will send out all available items and place the remaining item(s) on back order. Your remaining back order items will be shipped separately as soon as possible with no extra shipping costs charged to you.

Returns

Returns, Exchanges & Refunds

Thank you for shopping with us at brewedhaircare.comDue to the nature of our products, we do not accept returns, exchanges or refunds. All of our products made upon order just for you and made with organic and natural ingredients free of harmful chemicals. Please verify items in your cart before submitting an order. All sales are final after submission 

Purchases Made Through Retailers

Please contact the store (ex. Amazon) where you purchased your products for a return or exchange. Brewed Hair Care is unable to provide a return or exchange for a purchase made through a retailer.